We aim to ensure every gifting experience with Flikcart Gifting is delightful. However, if there’s an issue, here’s how we handle refunds and returns:

1. Eligibility for Returns

• Returns are accepted only for damaged, defective, or wrongly delivered products.

• The return request must be made within 48 hours of delivery with photo/video proof.

• Personalized/customized products are non-returnable unless damaged or incorrect.

2. Refunds

• If eligible, a full refund will be issued via the original payment method within 5–7 business days after product inspection.

• For prepaid orders canceled before dispatch, a full refund will be processed.

3. Exchanges

In case of damaged or wrong items, we will arrange for a replacement or issue a refund based on availability and your preference.

4. How to Request a Return/Refund

Please email with the following:

• Order ID

• Description of issue

• Photo or video proof

• Your contact information

5. Non-Returnable Items

• Personalized or custom-made gifts

• Items damaged due to customer misuse

• Products returned without original packaging.